Terms and Conditions

By purchasing from Gemadam, you agree to the following terms and conditions. Please read them carefully.



  • Currently, for safety and convenience, we prefer to accept credit card & PayPal as our main payment method.

  • Orders will be shipped within 3-7 workdays upon receiving. A tracking number will be e-mailed to you only after the order is shipped. Or check from the order status page. For the world's most part, the orders are supposed to reach your door. Please track the status of the parcel via the tracking number provided in emails. Then, contact local post offices for parcel if not received within expected shipping time. Finally, contact us for further information.


  • All items purchased from Gemadam are made pursuant to a shipment contract.

  • This means the risk of loss and title for such items pass to the buyer upon our delivery to the carrier.

  • The use of the Gemadam site is intended only to people and entities able to form legally binding agreements and with the purpose of purchasing items for personal use by themselves or as gifts.

  • Gemadam offers worldwide shipping. The recipient specified on the delivery address will be the importer of the purchased product and must comply with all laws and regulations of the destination country.

  • Additional charges for customs clearance must be borne by the recipient specified on the delivery address. Gemadam has no control over these charges and cannot predict what they may be.

  • It is the responsibility of the recipient to contact their local customs office for more information. When customs clearance procedures are required, it can cause delays beyond Gemadam's original delivery estimates.


Your satisfaction is our number one priority. we offer 99-day returns or exchange your items from the delivery date.
Notes: We are not always able to revise or cancel an order already dispatched. Orders have been dispatched will be treated in accordance with our Return policy


  • Gemadam strives to be as accurate as possible and intends that the colors, design, and style of the products that appear on this site reflect those of the actual product.

  • However, Gemadam does not warrant that product descriptions, pictures, or any other content of Gemadam is accurate, complete, reliable, current, or error-free. Variations caused by technical, typographical, digital, or photographic reasons may occur.

  • Actual colors and the "look and feel" you see on the Gemadam site will depend on your computer monitor and on other technical factors.

  • If a product offered by Gemadam itself is not as described, your sole remedy is to return it in unused condition. All of Gemadam products are guaranteed against defects for 99 days from the date of the invoice. Except as expressly stated herein, Gemadam disclaims all warranties, either express or implied, of any kind with respect to products sold on the Gemadam site.

  • You agree that the sole and exclusive maximum liability to Gemadam arising from any product sold on the Gemadam site is the price of the product ordered.

  • In no event shall Gemadam, its directors, officers, employees or representatives be liable for special, indirect, consequential, or punitive damages related to products sold.


These Terms of Service and any separate  agreements whereby we provide you service shall be governed by and construed in accordance with the laws of HK.

For the customer from European Union or other Countries/Regions except for United States, the payment is operated by our HK subsidiary OPEN UNIQUE TRADING LIMITED, Address:  WORKSHOP 29 ON 5TH FLOOR CAREER AND KENSON INDUSTRIAL MANSION 58 HUNG TO RD KWUNTONG KL, Hong Kong. OPEN UNIQUE TRADING LIMITED will be in charge of all the relevant issues relating to the payment of relevant customers such as refund, cancellations, returns, purchase dispute as well as customer support etc.these terms are governed by HK law.


  • If customers have any comments, questions, or concerns regarding the Policy or any other issues regarding privacy and security, please do not hesitate to contact Gemadam customer service representatives.

  • Email us: support@gemadam.com

  • Response Time: Within 12 to 24 hours during weekdays (expect a delay during weekends and holidays)


© Gemadam 2024 All Rights Reserved
Your personalized jewelry online store.